I Get a Failed Message in Saving Sniffs

Sometimes saving sniffs with Sniffie Extension may fail, which is unfortunate. This guide helps you to troubleshoot such instances. How are errors shown When you save your sniff, a saving modal appears. If the saving is successful, you get a confirmation modal. If the saving is not successful, the saving modal changes to the error […]

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Dynamic Help Menu in Sniffie Extension

Sniffie extension has a built-in dynamic help reference that you can find tips and tricks if you are stuck. It’s found at the top right of the Sniffie Extension. If the extension determines that you are stuck in a certain stage, there will appear a short reminder about the help menu.  

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Sniffie API Does Not Return Results

If you have trouble using the Sniffie API or product feed, please go through the following steps to make sure that everything is in order. Is your account active? Only active accounts can use Sniffie API. Check if you can login to Sniffie online service. If you are having trouble, just follow this guide. Are […]

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My Product Catalogue Is Empty

Sniffie’s online service is a powerful tool but requires you to give Sniffie a signal that you have just extracted data from the web that you need to. Empty product catalogue is often a sign that you have not given Sniffie such signal. Please read this article for troubleshooting. Have you extracted data any data […]

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I Don’t See Product Pictures in Sniffie Online Service

Sniffie online service experience is enhanced with the ability to extract product pictures from any websites. This is especially useful in product matching for both you and Sniffie. Pictures help you to differentiate between different products and will enhance Sniffie’s ability to make better matches. If you don’t have any product pictures available, use this […]

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I Cannot Download Sniffie Extension

Sniffie extension allows you to extract web data to your Sniffie platfrom from any website you have access to. It’s a crucial tool to make most of the Sniffie platform. If you are unable to download the Sniffie extension, please read the following. Are you using Firefox, Chrome, Chromium or Opera? Unfortunately Sniffie extension will […]

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I Cannot Login to My Sniffie Account!

Once you notice you cannot login to your Sniffie account there are several common reasons for that. Here are the most common ones that help you to troubleshoot your login issues for Sniffie. Make sure that you have a working internet connection and that you can get to the login page at https://beta.sniffie.fi Here are […]

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Is Your Account on a Brute Force Timeout?

We are serious about our system safety and therefore we monitor closely that no unauthorized person (or bot) is trying to login into your account. This said if you are trying to login and fail consecutively 5 or more times, you will be timed out and the login will not work for the next 5 […]

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Requesting a New Password

If you have forgotten your password, reset the password at Sniffie’s automatic password recovery page. Resetting password is easy with the following steps. Go to the password recovery page Type you account’s email address and submit. If your account exists, a recovery link is sent to your email. The email contains a password recovery token […]

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